For those of you that didn’t know, much of my background has been in customer service.
I’ve always enjoyed helping people and over the course of time, I’ve picked up a few things.
Just recently, it dawned on me that these insights are transferable to everyday life.
Being Mindful in Communication
One of the best things that can be done in any conversation is to be present and really listen to the details of the conversation. The little things especially such as when someone sneezes and carries on their conversation, just as an example. To notice it and acknowledge it, whatever it happens to be.
It shows the other person that they matter and they also tend to reciprocate.
Instead of focusing on their complaints, try to understand where they’re coming from and why they are feeling this way. You won’t always be able to find a solution to the problem that works for them but you’ll be amazed how just being there through that time with a pleasant attitude could influence that state that they find themselves in. Think of these encounters as a resilience test where the goal is not to react but to respond in the most pleasant way possible – remaining unaffected by their emotional discharge that usually is not personal to you. It’s almost as if you would possess a zen-like detachment as you observe the conversation going on from a third person perspective.
Own Your Role
You are the only thing that you can control. You can choose to come from anger or patience. No matter what comes your way, only the things you give meaning to will affect you if you let them. Allow yourself to let go of things that do not serve your highest good. Always remember you are in charge of your mental and emotional state. However, it is important to release emotions as well and not keep them repressed so if something is bothering you, unleash it constructively rather than making it a war for who’s right.
Last but not least, take care of yourself. You’re not a punching bag but it is possible to communicate with respect and eloquence. It’s not about the other person. It’s about holding your ground and not letting another person’s attitude influence yours.